2^nd Line Support Engineer

Location – Hertfordshire – Hybrid

Salary – £35,000 – £40,000

Are you an experienced support professional looking to take that next step into a more technical role, working with the latest technology from Microsoft and other industry leading vendors? If this sounds like you, then this role could be for you.

The Company

An industry leading Microsoft Partner with expertise in delivering end-to-end solutions to SMB across Microsoft 365, Azure and Cyber Security is looking for a 2^nd Line Support Engineer to join their team based in Hertfordshire.

The business is a certified ‘Great Place to Work’ by the global authority on workplace culture. It offers hybrid and flexible working to ensure a great work life balance and dedication to the ongoing development of the team.

You will also receive support with earning certifications that will help you in your work, with the likes of Microsoft.

2^nd Line Support Engineer – Role and responsibilities

• Supporting existing clients by working with the latest Microsoft Technologies – Microsoft 365, Azure and Windows Server.
• Providing technical assistance on implementation and migrations.
• Collaborating with other teams within the business to ensure issues are resolved efficiently and in a timely manner.
• Upholding a high level of customer service to our valued clients.
• Providing onsite support when necessary.

Skill and experience Required for 2^nd Line Support Engineer

• Ideally hold 3+ years of experience working for a managed service provider.
• Must be competent in supporting and administering Microsoft 365, Azure AD/Entra and Windows Server.
• Knowledge across, SQL Server, Active Directory, Powershell, Windows Networking, Basic Routing/Switching/Firewalls if preferable.
• Applicants will hold up to date Microsoft Certifications (Associate or Expert)
• A great level of Customer Service.
• Strong written and verbal communication skills.
• A keen desire to learn and progress with a strong analytical mind and troubleshooting skills.

Company Benefits

• Medical cash plan and insurance benefits.
• Paid support with training and development. Certifications from industry leading vendors.
• Hybrid working.
• Day off on your birthday.
• Employee shareholder scheme.
• Electric car scheme.
• Employee assistance program.
• Regular company socials.

If you ticks most of these boxes but aren’t sure if you’re 100% right for this role, don’t let that stop you from applying. No one person will be a perfect fit for the position, but if you have 80% of the skills listed above, we would still love to hear from you.