Service Desk Engineer (2nd line)

Job title – Service Desk Engineer (2nd line)

Salary – Up to £30,000

Location – Cheshire

The Company

An exciting opportunity has arisen for 2nd line Service Desk Engineer to join a company that are partners with multiple vendors including Microsoft, Dell and VM Ware. A chance to gain exposure to Cloud technologies including Microsoft Azure as well as Hyper Converged Infrastructure and Virtual Desktop Infrastructure!

The Role

As 2nd line engineer you will be responsible for handling escalations that have been raised by 1st line engineers, quickly and efficiently. You will respond to faults and travel to customer sites across the north to solve any issues at hand (UK Driving License and access to own car is essential).

You will work closely with senior members of the team when necessary, and will have the opportunity to progress quickly to 3rd line or managerial positions, as you gain experience on project delivery.

Skills and Experience Required for Service Desk Engineer

• 2 years’ experience within an IT service desk
• A strong methodical approach in troubleshooting tickets
• Experience working with Active Directory
• Experience working with Exchange
• Have a good understanding of Windows Server and Office 365
• Experience in bespoke applications, desktop, mobile, laptop support would be beneficial
• Ideally have Managed Service experience
• Have customer liaising experience
• Must be able to interphase with both technical and non-technical customers
• Must have a UK Driving Licence