2nd Line Support Engineer

Job Title: 2nd Line Support Engineer

Location: London

Salary: Up to £40,000 + Package

The Company

An exciting growing Hedge fund business with a work hard play hard attitude with multiple incentives to achieve. With a relaxed office environment attitude, they encourage teamwork in a fun vibrant office ensuring it’s an exciting place to be.

2nd Line Support Engineer Roles & Responsibilities

The 2nd Line Support Engineer will be a key part of the service team having a keen focus on internal support. You will report directly to the Line Manager and be the focal point for any internal requirements.
The role comes with hands on experience in multiple technologies, will give you exposure to projects, and give you the opportunities to grow and develop your skills.

• Your key focus is to provide support to all internal staff, act as the first response to escalations, and assist the senior engineers.
• Working with both technical and non-technical staff, you will be involved in supporting both remotely and from the office.
• You will respond to faults, and travel to the site to solve the issues at hand.

Skills & Experience

• You must come from an Enterprise background.
• Ideally worked within the finance sector.
• Must be comfortable with liaising with C-Level staff.
• Must be able to interphase with both technical and non-technical staff.
• Experience working with VMware and vSphere.
• Cisco Routers, Switches and Firewalls.
• Microsoft Suite including servers, desktop, exchange, emails.
• Have a good understanding of TCP/IP, DNS, and network related issues.
• Monitoring tool experience such as SolarWinds.
• Data Backup Technologies.

If you are a 2 Line Support Engineer with experience in the finance sector, a good understanding of supporting internal systems, or if you are a Support Engineer looking to move into an internal role, please feel free to apply.