IT Retail/Store Solutions Consultant

Job Title: IT Retail/Store Solutions Consultant

Location: London

Salary: £42,000 – £53,000

The company

Our exclusive client is a global organisation based in London. As a well-known brand nationwide, they employ over 25,000 people and achieve over 7 billion in sales yearly. They are looking for an IT Solutions Consultant to continue the growth of their company.

About the IT Solutions Consultant role

• Evaluate current systems and processes and suggest changes and improvements
• Manage and maintain core infrastructure and documentation as appropriate
• Monitor Server performance and disk space usage
• Support 700 stores server database
• Support retail warehouse databases
• Maximise network performance by monitoring performance, troubleshooting network problems and outages
• Report network operational status by gathering and prioritising information and managing projects
• Manage Service Transition of new services into the team
• Provide training and documentation to IT Service Desk and end users
• Document instruction make it available for support operators and train them to analyse and react corresponding to the guidelines
• Produce weekly and monthly KPI, SLA reports and incident analysis
• Analyse and solve all complicated incidents across the country raised by IT support in Landesk / ServiceNow
• Asset management, software delivery and remote connection through CA ITCM Domain server
• Installation of test environment, application testing and pilot installation
• Perform routine backups & archival of files to assist with disaster recovery
• Establish monthly reports and statistics about software versions, health status of systems and services
• Collaborate with project management teams, third-line engineers and service desk engineers on a regular basis

Skills & experience required for the IT Solutions Consultant

• Knowledge of Release and Demand Management Processes
• Experience in Project Management: Ability to run and plan projects
• Ability to logically analyse problems and produce, source or specify solutions
• Experience in stakeholder management
• Identifying and correlating independent incidents to understand potential root causes
• Problem solving mind set and being able to qualify, investigate and to resolve issues
• Previous experience of at least one of the following core business systems; Back Office, Stock Management, Point of Sale, Personnel / Time Attendance Systems or CCTV Monitoring Systems
• Strong ownership of tasks and a keen eye for detail
• Proactive and keeping up to date with latest policies and procedures
• The ability to multi-task and absorb new information
• Practical working knowledge of ITIL v3 or higher would be desirable

The offer

• Fantastic salary potential
• Excellent benefits including company car and pension
• Great work-life-balance (flexible working, home-office, low travel)
• Opportunities for training and progression